Operations Learning Center
The Operations Department Team has created the below Schoology Courses. These courses will be taken by the target audience through our Professional Learning Platform called Powerschool. If you have any questions, please contact us via the Help Desk under the Customer Service category.
Help Desk Staff Training
Description: Provide a general review of how a staff member can submit a ticket in the Help Desk
Target Audience: All HPS Staff
Link: #12402 Help Desk Staff Training
Approx time: 15 Minutes
Help Desk Agent Training
Description: Help Desk Agents will learn how to manage tickets in the HPS Help Desk System
Target Audience: All HPS Harmony Staff who are agents in the Help Desk System
Link:#12401 Help Desk Agent Training
Approx time: 45 Minutes
Customer Service Basic Course
Description: Provides a general review of what is Harmony Public Schools and the best practices for Harmony Staff members at the front office of our campuses and Districts.
Target Audience: All HPS Staff
Access Code for this course: 8G7M-CJ9N-B5VMK
Description: Provide a general review of the Operations Executive Dashboard as a tool that measures the quality of specific projects at all HPS network levels
Target Audience: All HPS Staff
Link:#12403 Operations Executive Dashboard Course
Approx time: 60 Minutes
Operations Executive Dashboard
Approx time: 45 Minutes
Description: Provide a general review of the educational software applications staff and students use in Harmony
Target Audience: All HPS Staff
Link: Coming Soon
Educational Software
Approx time: 20 Minutes
Description: Foundational instruction on attendance duties and tasks for the attendance specialist to maintain attendance records to meet district and state requirements; Module 6: Reconciliation
Target Audience: All HPS Staff
Link: #13540 Student Attendance: Foundations, Module 6